PLEASE ENSURE YOU READ THE FOLLOWING BEFORE BOOKING
We agree to:
Our agreement binds yourself, (person named on the booking form) & all members of your group (including children and any visitors) Please ensure that all members of your party are aware of & accept all of this agreement.
The agreement starts from the day the booking is made and continues until the last member has left the park (also includes any extensions of time to your booking).
Old York Forest have the right to refuse to accept any booking & obtain the name, age, address and gender of the members of your party before confirming your booking. You must provide us with full details of your group. This must include yourself, prior to arrival. Please note: Any email address submitted on booking may be used for promotional purposes in the future, including the use of third-party websites.
We have the right to cancel your booking, or to inform yourself or your party to leave the Park immediately. This may be without compensation or refund (should you or any of your party not comply with this agreement) This refers to particularly where behaviour and conduct have not been complied with, or where you or any member of your group has been asked to on a previous occasion or if we consider the stay NOT A HOLIDAY
Change is booking: amendments to booking may incur an admin charge of £20.00.
Confirmed bookings cannot be altered on the day of arrival. Please notify us if you are going to arrive later than 6pm or at a later date. No refunds will apply. Management will not be held responsible for any change in circumstances.
You must be over 21 to book a pitch with us and there must be at least one capable and responsible adult over 21 on each touring caravan pitch (or in each unit of accommodation) You may not have the majority of persons on any booking aged between 17 & 21.
You may be asked to leave if more than the number of people stated on the booking form occupy the pitch / accommodation. The members of your group & allocation of guests in each accommodation/pitch must remain as booked.
Bookings are accepted for families and couples only. We DO NOT accept same or majority gender parties.
Stag/ hen parties not permitted. We reserve the right to ask such parties to leave without refund.
Only ONE car may be parked at each pitch/accommodation (exceptions apply). Extra vehicles/day visitors – Please park in car park
Work / Transit vans /Commercial vehicles must be parked in the car park, and are by arrangement only. Motorised scooters may not be used on site unless road legal and covered by a valid certificate of insurance.
In the event of any accommodation booked not being available, for any reason whatsoever, the liability of the proprietors shall in no circumstances exceed a refund of any amount already received by them.
We recommend that all customers take out their own travel insurance.
Safe Environment for all
We want to maintain a safe, secure environment for all. We don’t knowingly allow anyone to use or visit our Parks who is subject to the notification requirements of the Sexual Offences Act 2003.
Please note whilst staying on the Park the following applies:
Full facilities may not be available early and late season – please telephone for further details.
Fishing lakes are for ameatures only – Please do not book if you are looking for a “fishing holiday”
All young children must be accompanied to all facilities. It is impractical for them to use the facilities by themselves.
Motorised recreational vehicles cannot be used on the Park (includes scooters, bikes, children’s ride-ons).
Please note we use CCTV cameras on the premises
We have a strict “No noise after 10pm” Policy
Throughout your stay , your behaviour should NOT be excessive, noisy or disruptive, especially at night.
Offensive or illegal behaviour will not be tolerated. We may ask you or any member of your group to leave immediately if your conduct is considered to be inappropriate, cause harm, or prevent enjoyment, comfort or safety of others or to breach any of our agreement with you. No refunds / compensation will be given in these circumstances.
You are responsible for the supervision of your group under 21. You must supervise children & babies at all times. Children under 8 must be accompanied at all times on the site by an adult.
Solar Lights, Fireworks, Pyrotechnics, Sky Lanterns prohibited on the park. Use any shotgun, knife, firearm, archery equipment, illegal substances or similar is prohibited
Customers may bring a BBQ to use at their pitch. If you are using a disposable BBQ it must be lifted off the ground. Customers must not, under any circumstances, light fires or use fire bowls at pitches or grass
Flying of drones / powered aircraft is not permitted on the Park, unless express permission has been given.
We periodically take photographs for marketing. If you do not wish to appear in any such material please inform us at the time.
Parents of children with bikes/scooters must ensure they are ridden in a safe and responsible manner, supervised by an adult. Bicycles only to be ridden during the hours of daylight. Play areas also to be used only during daylight hours.
All accidents during your stay must be reported to management
When you book , you will be asked which pitch you would like. Please book the appropriate pitch and make a note of it.
You will be send the gate code prior to arrival – Due to social distancing , we operate a “Self Check-In” Service
On Arrival, let yourself in and close the gate behind yourself. Use the map (on website) to locate the pitch that you booked
Pitch the caravan so that the tow bar faces the road
Please visit the kitchen area of the site to look through welcome information and details.
You are expected to ensure the area around your pitch is kept clean and tidy.
Pitches are available from and to be vacated by 12 noon
Waste disposal points are provided for normal household waste and recycling. All chemical waste from caravan toilets must be disposed of in the chemical waste disposal point provided. All grey waste must be disposed of into marked drainage points only, and must not be discharged into the ground.
Strictly no pup tents or gazebos. We do not accept group bookings. Maximum persons per pitch = 6. Please have the size of your tent available when booking. All confirmed bookings are for the size
Dogs must be kept on a short lead at all times. Dogs must be exercised either off the Park or on the designated dog exercise area. All dog waste to be picked up & disposed of in the bins. Dogs must not be left unattended. Dogs are not allowed in any buildings / patio / playground (except guide dogs).
2 dog only at any period (subject to prior arrangement, touring park only).
All our accommodation is inclusive of electricity, gas and water, and fully equipped with TV, microwave, full sized cooker, fridge/freezer and fully fitted bathroom. All accommodation is strictly non-smoking.
A non-refundable deposit of £100 per unit per week/part week is required at the time of booking, the balance is payable 6 weeks prior to arrival. Bookings cancelled after this time will not be refunded unless the unit can be re-let and is at the discretion of the park. No reminder will be sent for balance payment.
Arrival time: 3pm Departure time: 10am
Mini-break: Monday-Friday or Friday-Monday
Full Week – Friday to Friday